What Information We Hold and Why
When you open an account, we collect the details you submit directly — your name, contact number, email address, and the payment method you link, whether that is GCash, Maya, or InstaPay. We also record transactional data each time you deposit or withdraw, including timestamps and
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reference numbers tied to your e-wallet. Device and session data — your IP address, browser type, and pages visited — are gathered automatically to keep your account secure and detect unusual activity. We do not sell this information to third parties. Data shared with payment processors
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such as GCash, Maya, or InstaPay is limited to what those rails need to complete a transaction. We retain account records for as long as your account remains active and for a period afterward as required by applicable regulations. Where local law governs how long financial
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records must be kept, we follow that requirement. You can request a full summary of the personal data we hold against your account by contacting our support team through the channels listed on this page. Availability of this service depends on local law and applies to
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eligible accounts only.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.